Looking for a Make-Over - then get the best!

04-March-2016 16:03
in General
by Admin

Whatever the product, the service you get when you are buying that product will ensure you go back for more – or not!  Whether it’s a loaf of bread from your local baker; a brand new car – or in our case an aircraft!

In the world of skydiving, it’s not just the instructors and equipment that are of prime importance but the aircraft we transport our skydivers in.  Skydive Netheravon have three brilliant, state of the art Cessna Caravan aircraft and this year it was time for a new year make-over on Hound, one of our true work horses.  No mean feat of course and not something you pick up in the January sale!

Skydiving is a very weather dependent sport and therefore, the winter months are prime time for updating and making everything summer ready, as the saying goes!

Hound went off to the make-over department at MCA Aviation Bournemouth at the beginning of the year to have a completely new upgraded, Blackhawk engine fitted.  MCA were brilliant and provided a thorough, transparent and honest service throughout the upgrade, to the extent that it was handed over looking brand new and on time!

So last Friday, our late afternoon was interrupted by the sound of what could easily have been a Formula 1 racing car, but was in fact Hound returning home to Netheravon Airfield with her new look and faster engine!  After a wonderfully successful weekend operating G-BZAH Blackhawk PT6 42A we decided to rename her, so her call sign now is HAWK!

Those flying and jumping from her last weekend were impressed with the speed she reached our jumping altitude.  This of course means that over the course of the summer we should be able to get more people up in the air and jumping with less delay.

Anyone in a customer facing industry needs to be constantly on their toes.  Good service is so important to what we do.  It’s something we should never become complacent about as our customers will only come back for more when they are truly satisfied.  It’s good to be able to thank people for good service, a rare thing in today’s world, so thanks MCA!

  • “I had a truly awesome experience yesterday, in every way.  I was absolutely terrified but felt totally invincible afterwards and I even fell in love with your cameraman, Mike!  Cam was lovely too and if I decide to do it again it would have to be with him.  It was all very professional, from start to finish. They were a great bunch and I will recommend this to anyone and everyone.  I jumped for the MS Trust and secured £723 in sponsorship so far with promises of more to come.  It is great to feel alive again.”

    Claire Gillett

  • “First ever tandem skydive for worthing churches homeless project today, loved it. Special thanks to my instructor Jay and the cameraman trevor who both made me laugh a lot and really relaxed me! definately want to jump again Thanks guys for a great day!”

    Louise Kidd

  • "First charity tandem skydive done here last Saturday. Despite being extremely scared, the instructors made me feel completely at ease and in safe hands. Highly recommend anyone doing a jump, to do it here. Would definitely consider doing another skydive off the back of this experience despite my fear of heights and flying. Brilliant day and life experience. Thank you."

    Abi Harley

  • "First ever tandem skydive....amazing!!! Massive thank you to my instructor Gary u were fab!!!"

    Michelle Fortet

  • "Amazing Day, looked after from start to finish, great people, very friendly, relaxed atmosphere, Pete my tandem partner.. TOP BLOKE he was very professional and experienced. HIGHLY RECOMMEND this to anyone."

    Michael Taylor

  • "Wow first ever tandem skydive today for oakhaven. Raised over £1000, so thank you all ... with my daughter Leah lopez, amazing surreal, nothing else like it. Thank you to Gary and Jay...... Leah now wants to do more and do a single jump!! Eeek!"

    Becky Evans